Refund Policy

1. Nature of Digital Products

Products sold on the Platform consist primarily of digital game keys or licenses provided by independent game developers.

Because digital products can be instantly revealed, copied, or redeemed, they cannot typically be returned once accessed.

For this reason, all purchases are generally considered final once the game key has been revealed or redeemed, unless otherwise required by applicable law.

Because digital game keys cannot be revoked once revealed or redeemed, refunds are limited and may only be issued under the circumstances described in this policy.

2. Eligible Refund Situations

Refunds may be issued at the discretion of EggLauncher in limited circumstances, including:

• A duplicate purchase made accidentally
• A game key that is invalid or does not activate properly
• A confirmed technical error during checkout that resulted in incorrect billing
• A purchase made due to a verified platform malfunction

If one of these situations occurs, users should contact support as described below.

All refund requests are subject to review, and EggLauncher reserves the right to approve or deny refund requests at its sole discretion where permitted by applicable law.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• The game key has already been revealed or redeemed
• The user changed their mind after purchasing
• The user's system does not meet the game’s requirements
• The user purchased the wrong game
• The game did not meet the user's expectations
• The purchase was made outside the Platform

These limitations exist because digital keys cannot be revoked once distributed.

4. Refund Request Window

Refund requests must be submitted within:

48 hours of the purchase

Requests submitted after this time may not be eligible for review.

EggLauncher may request additional information to verify the purchase before issuing a refund.

5. Chargebacks and Payment Disputes

Users are encouraged to contact EggLauncher support before initiating a chargeback with their payment provider.

If a chargeback is initiated without contacting support first, EggLauncher reserves the right to:

• suspend or terminate the associated account
• restrict future purchases
• investigate potential abuse of the Platform

6. Impact on Creator Commissions and Developer Revenue

When a refund or chargeback occurs:

• creator commissions related to the refunded transaction may be reversed
• developer revenue associated with the transaction may be adjusted
• platform fees may also be reversed

These adjustments ensure fairness across the marketplace ecosystem.

7. Fraud Prevention

EggLauncher reserves the right to deny refund requests that appear to involve:

• abuse of the refund system
• fraudulent transactions
• attempts to obtain game keys without payment

Accounts engaged in fraudulent activity may be suspended or terminated.

EggLauncher reserves the right to limit or deny refunds to accounts that demonstrate patterns of excessive refund requests or suspected abuse of the refund system.

8. Processing Time

If a refund is approved:

• refunds will typically be issued to the original payment method
• processing time may vary depending on the payment provider
• most refunds are completed within 5–10 business days

Payment processing is handled through third-party services such as Stripe, and their processing timelines may apply.

Refund timing may also depend on the policies and processing times of the applicable payment processor.

9. Developer Responsibility for Keys

Game developers who upload keys to the Platform are responsible for ensuring that all keys provided are valid, authorized for distribution, and correspond to the correct game.

• keys are valid
• keys are authorized for distribution
• keys activate successfully on the intended platform

If a key provided by a developer is invalid, EggLauncher may issue a refund or replacement at its discretion.

10. Platform Role

EggLauncher provides a technology platform connecting developers, creators, and customers. Game keys are provided by independent developers, and EggLauncher is not the seller of the underlying games unless explicitly stated.

11. Contact Support

If you believe you are eligible for a refund or encounter issues with a purchase, please contact support:

EggBit Games LLC

West Des Moines, Iowa

Email: [email protected]

Please include:

• your account email
• the order ID or transaction ID
• a description of the issue

Our support team will review your request and respond as soon as possible.

EggLauncher will review refund requests and typically respond within a reasonable timeframe.

12. Changes to This Policy

EggLauncher may update this Refund Policy from time to time.

When updates occur, the “Last Updated” date at the top of this page will be revised.

Continued use of the Platform after updates constitutes acceptance of the revised policy.